Shipping policy

🛒 1. Scope & Acceptance

By placing an order through eliteroots.in, you agree to abide by this Shopping Policy. These terms govern all transactions made on our site.

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2. Product Information & Availability

• Accuracy: Product descriptions, images, pricing, and availability are updated regularly, but occasional discrepancies may occur.

• Out of Stock: If an item becomes unavailable after order placement, we'll notify you promptly and offer alternatives or a refund.

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3. Pricing & Payment

• Currency & Taxes: All prices are in INR and include applicable GST.

• Payment Methods: We accept:

  • Credit/Debit Cards (Visa, MasterCard, Amex)

  • Net Banking

  • UPI (Google Pay, PhonePe, Paytm, BHIM)

  • Wallets (Paytm, Mobikwik)

• Payment Security: Transactions are encrypted and processed via PCI‑DSS compliant gateways.

• Order Confirmation: After successful payment, you’ll receive an email/SMS confirmation with order details.

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4. Shipping & Delivery

• Processing Time: Orders are typically processed within 1–2 business days.

• Delivery Time:

  • Metro cities: 2–7 days

  • Non-metro & remote: 4–10 days

• Shipping Charges: As mentioned while adding to card.

• Tracking: You will receive a tracking number via emailorSMSorwhatsapp once your order ships.

• Delays: Delivery timelines may vary due to weather, carrier delays, or regional lockdowns. We’ll notify you of any significant delays.

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5. Returns, Refunds & Exchanges

Only in cases where the products delivered to you are incorrect,damaged or defective,do we consider return requests.You would need to notify us of the same within 48 hours after you receive the product.We would need clear pictures either sent to us on mail or whatsapp to raise a ticket regarding this.

We appreciate your understanding and cooperation in this matter.

• Return Period: Items may be returned within 2 days of delivery.

• Eligibility: Returns accepted for:

  • Damaged/defective products

  • Incorrect or missing items

  • Wrong size or seller error (exchange only)

• Non-returnable Items: Due to hygiene, we do not accept returns on:

  • Face masks, beauty products

   

• Return Process:

  1. File a return/exchange request via your account or email support within 2 days.

  2. Provide order number, item details, photos.

  3. On approval, we’ll share pickup instructions or return label.

• Condition for Returns: Product must be unused, with original tags and packaging intact.

• Refund Timeline:

  • Prepaid orders: Refunds issued within 7 business days after receiving return.

  • Cash on Delivery: Exchange only. No refunds.

  • Refunds are made to original payment source.

• Exchange:

  • Swap size or variant. New product shipped post receipt & inspection of returned item.

  • If desired replacement is unavailable, refund processed.

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6. Cancellations

• Post-Shipment: Cancellation not possible once shipped – standard return/exchange process applies.

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7. Promotions & Gift Vouchers

• Promo Codes: Valid for one-time use, non-transferable, and not valid in conjunction with other offers unless explicitly stated.

• Gift Vouchers:

  • Valid for 12 months from issue date.

  • Redeemable online only, once per select product.

  • Non-refundable, not redeemable for cash or credit.

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8. Privacy & Data Protection

See our full Privacy Policy for details on how we collect, use, and protect your personal information during registration or order placement.

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9. Customer Support

• Contact: info.eliteroots@gmail.com or call +91‑7879769720

• Hours: Mon–Sat, 10 AM–7 PM IST

• Response Time: Within 24 hours (excluding Sundays/public holidays)

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10. Amendments

• Updates: eliteroots.in may revise this policy at any time.

• Notification: Changes will be posted online with the effective date. Continued use indicates acceptance.

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📌 Summary Table